After speaking with some of our past water damage customers in Charlotte NC one thing that they all had in common while going through the process of water restoration and clean-up is the feeling that their home is destroyed. This feeling definitely effected all due to the water but some because they did not understand the reason for demo. Even thou we always explain what we have to do I completely understand what they have been though because of as a homeowner and landlord I had to deal with extensive water damage on four separate occasions. The first instance I had to deal with left me with the same feelings some of our customers once felt. Fortunately, most people don’t have to go through multiple instances of water damage such as myself but as a Charlotte water restoration company that gives us the unique position to see things from the perspective of the homeowner and water mitigation company. With that said water damage is a very stressful event and no matter how you explain the process of how much detail you give there are times the customer will not understand. Our experience in water restoration says explain prior, during, and after the initial shock sets in and go’s away explain the process again. This will make the water damage clean up a less stressful process for the homeowner.