Providing water restoration services for customers experiencing a water heater leak are some of the worst types of water mitigation calls restoration companies take. When a water heater causes water damage the amount of water that comes in can be massive. There are a lot of risk associated with water heaters besides hot water and we had to deal with this type of call this afternoon when a customer heard the sound of water hitting the ground in his kitchen closet. First, he walked downstairs and seen steam and noticed that the carpet in the living room was wet. He walked towards the sound of water in the kitchen and noticed water coming out of the side of the tank. He first tried frantically to stop the flow of water before calling 911 for help. The dispatcher advised him it was not something the fire department handles and he should contact a water mitigation company in Charlotte.