A customer contacted us for water restoration in Charlotte near the university area. About 4am this morning the homeowner was walking to the kitchen to get something to drink and realized the house was flooding but could not find the source. She went to get her husband who tried desperately to find the source of the water damage without any luck. After a few minutes of looking for where the water was coming from he thought to look for a water mitigation company in Charlotte and found us. When we arrived, we noticed the water was still running and the source was inside the walls which indicated a broken pipe. We immediately turned off the main water line to the house which lessened the risk of additional water damage. After completing the water extraction, we went right into the demo process. When cutting the drywall in the kitchen what we assumed was correct there was a burst pipe in the wall that leaked water throughout the kitchen area.