A customer contacted us for water damage cleanup at there Charlotte home after returning home from Church to find their house is disarray due to a break in the water line under the kitchen sink. As they walked to the door they noticed water coming from under the door and could not understand why. They walked in and found a complete disaster with water damage to the entire first level of the house. Like a lot of customers water restoration is not something they are aware of. Luckily the homeowner knew how to turn off the main shut off valve to prevent further water damage. After a few hours of trying to clean up the water damage their self they contacted a plumber who advised they contact a water mitigation company in Charlotte. When we arrived the customer was relieved and overwhelmed all in one. What made it more stressful was the fear of how where they going to pay for all of the water damaged materials, and belongings. We walked in to find their carpet completely soaked and portions of the vinyl on the kitchen and bathroom floor rolled up along with large areas of water damaged drywall, and baseboards.