We received a call for water damage cleanup in Charlotte this afternoon after a customer contacted us telling us that all of a sudden their toilet seemed to be backing up into the house for no apparent reason. After we arrived on the site of this water mitigation: we realized that we were experiencing what is clear and a sewer back up and one of the worst types of water damage calls that we receive in our industry. One of the first things we had to do to  Address the needs of this customer as we proceeded with the water mitigation process was figure out how to stop the water from backing up into the house as it continued to do we realize that there was water flowing into the sewer line and the more water in it flowed into the sewer line more water backed up into the house causing more and more water damage for this customer to have to clean up and more water to damage the house. We had to figure out how to stop the water from coming Into the line because we were not sure as there are no faucets on at the time after some investigating we realized that the toilet in the upstairs bedroom bathroom actually was running which basically kept sending a fresh supply of water into the lane that would eventually back up into the house.