This mornings call for water damage clean up in Charlotte was a big one. The customer contacted us at 5:30am after waking up to water coming into his bedroom from the ceiling. Franticly the customer first called 911 not knowing the cause of the water and ceiling collapse but eventually realized it was an issue with the water heater which was located in the attic above his bedroom. When we arrived to provide water mitigation services the first thing we did.