A broken water heater caused water to leak in the attic of one of our customers that contacted us for water restoration in Charlotte today. Initially the customer noticed a few drops of water dripping from the ceiling thought it was a simple issue a plumber can repair then suddenly a rush of water came from the ceiling causing water damage to multiple levels of the home. The drywall was completely saturated and started to crumble and as water continued to rush in it saturated the carpet and reached the kitchen causing water damage to the floors in the kitchen also. After the shock set in he contacted us for water damage cleanup services. During the call we realized the water was still coming into the home and advised him on how to turn off the main shutoff valve to lessen the amount of possible water damage and stop the flow of water.