We received a call for emergency water restoration in Charlotte at a home in the Wilmore neighborhood off of West boulevard. The customer called and advised us that sometime during the night water flooded the basement of his home as well as the entire first floor of his home that was recently renovated. After discovering the water when he woke up he looked around and realized that there was water continuously coming out of the water line connecting to his toilet for some reason he was not sure of the cause of the water damage to why this was happening he just knew he had to stop the water from flowing as soon as possible. The location of the waterline where the water was coming from was actually at the connection where it meets the toilet so he was able to turn the volume off to stop the flow of water end proceed with trying to clean up as much of the water as he possibly can. after trying for about an hour using a wet vac and old clothes and things of that nature he eventually looked online for water restoration companies in the Charlotte area and came across us at Property Restoration Inc to help him with the water damage cleanup. Once we arrived we dried up the Water by extracting it and doing the demolition then we set up all of our drying equipment and contacted his insurance company on his behalf.