We received the call from a customer in need of water restoration in Charlotte due to a leak in their water heater which is located in the garage of their home. The customer arrived home from work this afternoon to find standing water in the garage with water streaming from the side of the water heater throughout the garage and under the door into the kitchen and living room of his house. when he realized what was going on the first thing he did was attempt to turn off the water to the water heater however that was unsuccessful due to the location of the valve. Because he was unable to turn it off at the location of the water heater he went outside to turn off the water from the main valve to lessen the amount of water damage that was taking place to his home at this time. shortly after he contacted a plumber who advised him to look for a water damage cleanup company and then he contacted us at Property Restoration inc to provide him with our water restoration services. After we arrived we proceeded to get right to the water mitigation process and extracted all of the water from the kitchen living room and the garage after that we proceeded with the demo to lessen the amount of water damage by removing as much of the wet structural materials as necessary.