we received the call today for emergency water damage cleanup at home in Matthews which is right outside of Charlotte. The customer contacted us because suddenly they found water leaking from the ceiling and shortly after the drywall caved in and a big gush of water came through the ceiling along with the drywall leaving water damage to the floor and the walls as well as the ceiling. When the customer contacted us for water restoration services they explained the situation to us and we instantly realized it was a common issue with air conditioning units that have not been well maintenance causing water damage in the home. we arrived to the customer’s house to extract the water out of the carpet and place the humidifiers and fans in the area where the drywall and ceiling collapsed due to water damage. at this time the customer did not have any knowledge of what could have caused this and as water restoration technicians we advised the customer on the cause and how to prevent this type of water damage in the future. we advised the customer to frequently or at least annually clean out the drain pan with either bleach or some type of other solvent to sanitize the drain hose to keep mildew in any other blockages from happening which is a common reason that these types of water damages occur when the drain pan for the AC unit is clogged due to mildew or other debris in the line.