we received the call this morning for water restoration in Charlotte from a customer that was experiencing a major issue of water damage due to a common situation that a lot of water restoration companies deal with when it comes to addressing Kohl’s. The customer woke up in the middle of tonight and notice that the water pressure was low in the house but did not think anything of it and went back to sleep unfortunately when the customer woke up in the morning she realize that the house was flooded and there was a large amount of water damage throughout the home and she would be in need of water restoration services as soon as possible. She was unable to find the cause but once we arrived we quickly realized it was caused by the water heater which was sending water underneath the wall into the kitchen following the kitchen wall to the bathroom as well as to the living room. This completely saturated large areas of the home and put the customer in the situation that would require water restoration services immediately.