A customer called us for water restoration in Charlotte this morning due to a leaking dishwasher in their kitchen causing water damage to the floors in the kitchen area as well as the carpeted area in the living room. After initially trying to soak up most of the water their self the customer realized it was just a little bit too much and decided to contact us strictly for extracting at first but once we arrived to assess the water damage situation and how much possible water damage cleanup was necessary we advised the customer that just simply extracting the water was not going to do the job as the materials inside of the floor and parts of the drywall were extremely saturated and if we did not remove them as needs with our typical water restoration process it may create mold. the customer agreed and allowed us to proceed with the water damage Cleanup in the appropriate manner so after we extracted the water we removed the kitchen flooring as well as the flooring in the living room and look through some of the other areas in the house to evaluate the moisture readings so we could have a good idea of how much equipment we needed to properly dry out the home and rid it of any moisture and water damage that may remain.