as a water restoration company in Charlotte one thing that we know when it comes to sudden water damage is that a pipe break that happens at a home without notice is something that will catch a lot of customers by surprise and put them in a situation that could lead to a lot of uncertainty and fear due to the amount of water damage that can take place when a pipe is breaking in water is suddenly rushing in. that is exactly what happened to one of our customers this morning on Caswell Street in Charlotte when all of a sudden she realize that water was shooting in from under the sink and there was nothing that she could do to stop it. frantically she tried to turn off the water valve but the break in the water line was below the valve so that wasn’t able to stop the water from rushing in she tried to call people for help and she was not able to get in contact with a plumber but someone told her to look for restoration companies as she didn’t know what type of company to call so she eventually contacted us at Property Restoration Inc after looking for water restoration companies in Charlotte online. once we got on the phone we did the initial intake as quick as possible because the water was rushing in and it wasn’t stopping we tried our best to guide her onto how to turn the water off at the main line but there was a solution as she wasn’t able to stop the water damage from the main line but she was able to go into the garage and we guided her to a shut off valve wow looking at her garage through FaceTime. after the water was off we kind of calmed her down and went through the rest of the water restoration intake process and made it out a way to her home to proceed with the water damage cleanup.