water damage cleanup caused by appliances at the home of customers can be a very traumatic experience for a customer to go through when dealing with the anziety that water restoration brings to a homeowner. This afternoon the customer called us stating that they were in the middle of a situation of water damage and needed a water restoration company and Charlotte to come out and dry out their home because of an issue with their washing machine. The customer explained that for some reason there was water leaking from the water valve for the washing machine and there was no way to stop it but they did not know why it was caused in happening also. When we arrive to move forward with the water restoration process we brought one of our associate plumbers with us to look into the issue to make sure it was thoroughly addressed the first time and we also turned off the water at the main line. after going inside we started with the extracting of the water and move forward with the demo but beforehand we had our plumber in spec the washing machine area and came to the conclusion that the cause the water damage was a loose valve knob and not an issue with the washing machine in general. The loose knob basically did not shut off and could not shut off all the way when you turn it you’ll think it’s off but it’s not fully off which results in a large area of water damage if it was not secure