We received a call for emergency water restoration in Charlotte from a situation of water damage at a home on Harrowfield Rd. that completely caught the customer by surprise. The customer explained that the night before they found a little bit of water on the floor and did not know why it was there but they found it on a floor in the bathroom and thought perhaps maybe one of the kid spilled something or discard out the shower dripping wet. Unfortunately what they did not know was this was the beginning of a very large situation of water damage that in most situations most people would not have to deal with. The customer made some minor upgrades to the bathroom and installed a new toilet a few days prior and everything seemed to be perfectly fine until they needed water restoration services. After finding a lot of water damage in the bathroom and water damage in the hallway as well as in the kitchen due to the amount of water that was leaking everywhere the customer quickly found out the hard way that there was an issue with their new toilet. Shortly after discovery and they looked online for water restoration companies and sharley and contacted us at property restoration inc to come by in investigate the cause of the water damage and provide them with water mitigation services to get everything dried up as soon as possible. Once we arrived to start the water damage cleanup process we went directly to the source of the water damage and found a small crack. This was the reason that the toilet kept running and leaking water onto the floor.