A customer called us this morning to assist with drying out their home due to water damage caused by a broken pipe in one of the kitchen walls. This took place at their home in Charlotte in after waking up to the mess that the water damage created they frantically tried to dry it up themselves as well as so get with clothing and towels but at the end of the day they realized they needed to look for a water restoration company near them to come out as quick as possible to do the water mitigation services correctly. Once we arrive it did not take long to figure out that location of the source of this water damage as the dry wall behind it was very very weak and you could see the stains in the wall a next to it as well. At that point we opened up the wall which exposed the broken water line that needed to be repaired and we contacted a local plumber to come out in fix the broken pipe. While the plumbers was doing their job we were doing our job of water restoration services by extracting and drying out as much of the water as possible as well as starting off with the demo to remove some of the materials with water damage as part of the water restoration process.