today we had another call for water restoration in Charlotte from a customer off of welford road in the East Charlotte area of the town. the customer advised us that for some unknown reason water was backing into the house from the downstairs bathroom toilet. The customer was not sure how long it was doing this but she needed to have it resolved as soon as possible because the water damage was seeping into the walls the carpet and the entire flooring of the downstairs of the house. Once we arrived to provide the water damage cleanup services we first opened up the clean-out on the outside of the house to release the pressure to keep water from backing into the house and then we proceeded with the rest of our water damage procedures. Now we also advised the customer to look for a nearby plumber in the Charlotte area to come by and resolve what drainage issues she had so this doesn’t happen again. due to the amount of time the water was back into the house and causing water damage the scope of our work was a little different than the typical sewer backup that may have been happening for a short time this one was backing up a little longer because there was a slow run into one of the pipes that cause water to continually go down the drain this resulted in a continuous flow of water non-stop 24 hours a day so though we release the pressure on the outside portion of the pipe the water was still flowing which cause the water to continually flow into the house non-stop for a long time once the backup started while the customer wasn’t home. After the extraction and disinfectant and removal of materials in the house that came in contact with the sewage water the dry out wasn’t that difficult because the type of foundation the customer had was concrete and it just wasn’t the type along with the weather to let the water Sea Bright in plus we got all of the wet material out which made the drying so much easier to start so we’re hoping that the water mitigation process will be completed in the next few days and we will close this chapter and this customer dealings with water restoration.