Water damage was not on their agenda, the plan was to go to church but they were in for a different type of restoration. Water mitigation is something that we never think about until we are in the middle of a flood. Today’s customer found their self-thinking about water restoration due to a faulty pipe. After returning from Church our customer walked into their home and felt the carpet and pad was completely saturated. They immediately suspected it was a water leak and followed the trail of water damage to the area of the source which was coming from behind the wall in the kitchen. They found water trickling in from behind the baseboard and started looking for a company for water restoration in Charlotte. When we arrived, the water was still going and we went right to work first by turning off the water at the main line and then by cutting open the wall at the source the water damage was coming from which turned out as expected it was a broken pipe.