­This afternoons call for water mitigation in Charlotte came from a customer that was actually home and, in the room, when the leak occurred. In the field of water damage this is somewhat of a rare occurrence. Normally when customers find water damage it is when they wake up or return home from errands. In most cases if water damage is happening and a customer is there to witness it from the beginning the homeowner can stop it at the source and prevent the need for water restoration services. In today’s case the water faucet broke and spilled water throughout the kitchen for a few minutes. At first, he tried to turn off the water from the shut off valve under the sink but in an example of worst case scenarios the knob was stuck and would not move. After some thinking and panicking as the water damage continued to happen he made his way to the water meter outside to turn off the water to the entire house. He then looked for water mitigation companies in Charlotte and contacted us at Property Restoration Inc.