We received a water restoration call from a young homeowner in the Dillworth neighborhood in Charlotte, NC. Their was a broken pipe in the downstairs bathroom which caused a large amount of water damage to her home. At first she tried to dry up the water damage by her self with towels and a shop vac but after learned about the problems of untreated water damage she called us two days after but luckily it was not to late for water mitigation because secondary damage did not stat to happen et. the water damage occurred. She did not know that most homeowners insurance polices pay for the complete water clean-up, water drying, and water restoration. We arrived at her home to start the water restoration process within 30 minutes. Julie was relieved to learn that the insurance company paid the bill for the complete water restoration process.