We received a call for water damage clean up in Charlotte from a customer in the Universality area with a ruptured water heater. The customer stated that she woke up to a hissing sound and water seeping into her bedroom and saturating the carpet. The hissing sound came from the hole in the water heater pipe the water supply to the heater broke when the pipe burst it sent water from the water heater through the drywall on to the floors into the kitchen into the laundry room which eventually made its way to the living room and saturated the carpet until the carpet in the bedroom was wet along with multiple areas of the wall when a customer woke up she stepped in the puddles in the carpet trying to figure out where the water came from and what was a hissing sound and when she finally found a hissing sound she seen a lot of water coming out of the water heater that must have been coming out for a while after trying to figure out ways to Stop it unsuccessfully she looked online for water restoration companies in Charlotte and contacted us to provide the mitigation services to get the home dry when we arrived we had to immediately turn off the water from the valve in front of the house because water was still coming in because she was unable to shut it off at the water heater due to the location of the break in the pipe after everything was completed for the demolition during the water damage cleanup we estimate that 80% of the first floor of the home was a wet due to the amount of water that was coming in from the water heater and amount of time that the water damage to set a noticed