We received a call this morning for water restoration in Charlotte at a home that was experiencing water damage due to a leak in their water heater. The customer stated that when the family woke up in the morning to prepare to go to church they noticed water all over the carpet and inside of the kitchen on the floor they look for the source of the water frantically and made their way to the garage where most of the water seemed to have did the most damage. While inside of the garage they noticed water coming from the pipe that was leading to the water heater soon after they contacted us at property restoration Inc. to assist him with the water damage cleanup process.  When we arrive to move forward with the water mitigation process one of the first things we noticed was the amount of baseboard and drywall that needed to be demoed out due to the amount of water damage that was inside of the house. The customer did not understand why we had to remove so much of the drywall or the baseboard and we had to explain to the customer that when water damage occurs with his travels in places and causes damage to materials and building structures in a variety of ways. As we investigated because of the water damage and move forward with the process of water mitigation we look and noticed the flow of the water and explained to the customer how this happened typically what most people realize his water can flow underneath the baseboard from room to room and that is exactly what happened and is the reason they are in need of water restoration services simply because the water was leaking from the water heater in the garage bringing water damage to the connected rooms as water flowed under the walls flooding the house.