we received another call for water damage cleanup in Charlotte from a customer that was experiencing water damage due to her kids playing in the kitchen and the breaking a faucet. The customer told us that while the kids were playing one of them yanked the faucet a little too hard which caused water to shoot all over the place and to make things worse the kids ran into the bedroom to hide and did not notify their mother that the water was spilling all over the place until it was too late. when the mom went downstairs she realize that this was something very serious and she needs to find a water restoration company in Charlotte to cleanup the water. during the phone call when she described what was taking place she was unaware that there was an easy fix or solution to stop water from coming in while she waited for us to arrive we instructed her to go under the sink and turn off the shut-off valve which immediately stop the flow of water into the house lessening the amount of potential water damage and water extraction that we would need to address when we made it to the home.