who received the call today for emergency water damage Cleanup in Charlotte from a customer that was experiencing major flooding inside of her home due to a broken water line in the wall. wow cooking breakfast this morning the customer stated that all of a sudden there was puddling of water on the kitchen floor and there was no explained reason to why the water was there since the faucet was off and when looking under the sink she could not find a leak. In addition she realize that no one spilled anything but the puddle was getting worse and more water was coming from that area of the kitchen. Eventually the water started coming faster creating water damage to the walls and floor and the customer realized that there was a hissing sound coming from the wall that was behind the refrigerator but on the side of the cabinet immediately she realized it was a big problem in contacted us for water restoration services to look into this. Once we got on the phone with the customer we took notes and evaluated the water damage situation to figure out if there was something that the customer can do to mitigate the amount of water damage until we arrived. We talked the customer through the process of turning the water off at the main line to give us time to get there without more water damage taking place. once we arrived we went forward with the water damage restoration process immediately.