In water restoration there are so many issues that we have to look into when providing water damage cleanup to our customers so often it looks simple but it truly is not. today we received a call from a customer on gum Street that was in a situation of water damage and really needed some help very quickly due to a broken pipe in the wall. he called us for it water damage restoration services and we quickly arrived to start the process but as I stated there are a lot of things that we have to look into to provide water restoration services properly and with his situation he had a broken pipe in his butt to make things difficult he did not want us to open the wall that was something that was kind of stressful but we had to try our best to explain to the customer that is how we have to do the job to make sure we do everything correctly. unfortunately as it is with a lot of calls for water restoration in Charlotte some go well and some don’t end in this case for water damage cleanup we had to stop out services after stabilizing everything for the customer because he did not want us to proceed with the water damage cleanup process correctly by doing the demo to dry everything out. So the way we approached it was we stop the water from coming in by turning the water off at the main line and extracted as much water as possible we had to give him a release to sign as he did not want us to proceed with the rest of the service because he was afraid of damage that is probably going to be less than what the water is going to do if it’s not fully removed from inside of the wall.