in water restoration dealing with water heaters that brake leak and sometime just bust causing water damage to the home is a common occurrence. Because of this we were not shocked at all to receive a call for water restoration in Charlotte at a home on Jordan pond that was dealing with a very significant amount of water damage due to a water heater. When the customer called they were frantic as is the typical situation with water damage but they were able to maintain the situation as much as possible to give us the ability to guide them on how to turn off the water at the main line to lessen the amount of damage before we arrive to proceed with the water damage cleanup process. once we arrived we looked over the water heater and realize that the water was coming out of the bottom where the seal is which is the main reason for the leak that was happening as a safety precaution one of the things that we did that the customer did not do an advance was not just turn off the water but turn off the gas to the water heater. After we did that we went forward with the water restoration process and started I will work to assist this customer and getting all the water out and getting the house dry.