we received the call for emergency water restoration in Charlotte at a home off of Delta crossing that was in the middle of a situation of water damage due to an accidental puncture of a water line in the wall. The customer explained that they were in the middle of hanging photos on a wall when one of the nails went into a water line and started shooting water through the hole uncontrollably. The situation got even worse when the customer realized they did not know how or have a way to turn off the main water line because they were in a condo and did not know the location of the water shut-off valve. after looking online for a plumber the plumber recommended that they contact the water restoration company which they did and we arrived shortly after the plumber finished fixing the problem with the pipe. Once we started we extracted as much water as possible and went through with a little bit of demo because the situation was stopped and enough time that water did not affect the entire first floor but just a few contained areas mainly the living room hallway in some of the bathroom. After completing the demo and the beginning of the drying process we placed our fans and dehumidifiers to assist the building and trying the water damage further.