we received the call for water restoration in Charlotte from a customer that was going through a serious issue of water damage because she forgot to turn off the sink in the master bedroom while she was in one of the other bedrooms cleaning for her daughter. While she was in the other room she did not realize that the water was still running until she heard a large bang coming from downstairs after the sound that she heard she immediately ran to the master bedroom and make sure it did not come from there and realize that there was water all over the place with water coming out of the sink on to the floor and the carpet was completely saturated. she ran downstairs and noticed that the drywall in the ceiling collapsed in multiple areas due to the amount of water damage. Not knowing what to do she called her husband and looks for multiple towels in brooms and mops thinking that this was a situation that they can handle their self. it ended up being more than one could handle as a you’re in desperate need of water damage cleanup.