Has a water restoration company and Charlotte we receive calls for water damage cleanup for many reasons dealing with appliances that most people would not think are able to cause so much damage especially water damage. This afternoon we received a call from a customer in need of emergency water mitigation at her home in south Charlotte because she was cleaning her refrigerator and pulled it out to clean from behind it to sweep up little items that may have fell. In the process while she pulled the refrigerator away from the wall the hose broke causing water to shoot everywhere in the kitchen freely to the point that it caused water damage to a majority of the kitchen and dining room. At first the customer was very panicked and tried her best to stop the water instinctively she turned off the valve but because of the age of the refrigerator and how it was connected the shut off valve was stuck and water just kept coming in without a way to stop it.  After looking on line for water restoration company is and Charlotte and reaching out to see if we were available to come and help one of the things that was of extreme concern for us and for the client was the fact that the water was still coming in while we were on the phone with her because of this we tried to give her advice on how to turn the water off from the meter to prevent further water damage happening to her house. Unfortunately she was not able to turn it off and by the time we arrived about 20 to 30 minutes after she initially called there was a substantial amount of more water damage for us to clean up.