we received a call early this morning for emergency water restoration in Charlotte from a customer that was at her home while the sprinkler system activated without reason. The customer stated that she was sitting down looking at TV when suddenly Water started coming down from the ceiling and she heard a hissing sound coming from the sprinkler system but did not know why as she does not smoke and she was not cooking at the time. she tried her best to look for a knob of some sort to turn water off to mitigate the water damage but she could not find anything to stop the water from coming in after searching for some time she attempted to call the HOA emergency line for a maintenance technician to come by to stop the water but she was unable to get to anybody. Shortly after she called our company for water restoration services and we immediately dispatched to her home off of Sharon view Lane to provide the water damage cleanup services and attempt to shut the water off. After looking outside we were able to find the valve and successfully turned off the water and got right to work cleaning up all of the excess water damage that was inside of her condo unit.