We received the call for water damage cleanup in Charlotte at a home on enderly place in the West Charlotte community. The customer advised us that they were installing a new washing machine and started the water without connecting the water line to the washing machine accidentally. typically this would not have been a situation that would have needed the services of a water restoration company but due to an issue with the knob that turned on the water the amount of water that came out and the fact that there was no way to turn the water off made what would have been a simple solution of turning the water off a much more difficult solution and resulted in a large amount of water damage to the customer’s home. When the customer contacted us for water restoration services during the intake call we asked them if they knew how to turn water off at the main line and this was a challenging task for the customer because of the customers age so we made the decision that once we arrived we would have to turn the water off for them and that is exactly what we did during our arrival before we started the water restoration process. Overall this call would not have been necessary if it wasn’t for an issue with the knob that cause the water to not be able to turn off in addition the customer thought that the water line was connected to the washing machine which basically turned into a fountain running into the home without any way of stopping until we arrive to turn the water off at the main line.