One of our calls for water damage restoration in Charlotte this morning was from a customer that had an issue of water damage caused from a small sewer backup at their home. Luckily they caught it in time and the homeowner knew from past experience of water damage how to prevent all of the water that was stuck in the sewer line from coming back into the home and causing additional water damage to other areas. The customer advised us that he was downstairs and noticed water trickling from be under the bathroom door. he ran inside and realized this was going happening. To prevent the need for water restoration service he immediately walked outside and opened the clean out valve to lessen the amount of water damage taking place. This was a good decision it made the water release outside by lowering the pressure in the sewer line. After releasing the water pressure he looked it over to see if he needed assistance with the cleanup or if he can do it his self. After evaluating the amount of water damage he contacted us to provide the water damage restoration service needed.