we received the call for water restoration in the Charlotte area today due to a major storm that dropped the rain all over the area. the customer advice us that a couple of their windows were open and there was an issue with one of the downspouts directing water from the roof that ended up shooting water into one of the bedrooms without them knowing the reason that it came into the bedroom somehow was because the downspout was aimed towards the wall of the house end the water followed somehow going in through the window into the home. This resulted in a large amount of water damage to multiple areas of the house because of the large amount of rain that happened today. once the customer called us we were able to make it out within 45 minutes and identify all of the areas that are experiencing water damage and quickly extract as much water as possible to minimize the impact of the water damage to that part of the home.