We received a call for emergency water restoration and Charlotte from a customer that was experiencing a very very major water damage situation due to a leak in the laundry room. The customer stated that they begin to wash clothes and shortly after they heard a sound coming from the laundry room but did not pay any attention for some time while sitting in the living room that is approximately 10 feet10 to 15 feet from the area in the laundry room where the leak was coming they noticed the carpet begin to get wet and seen water running down various parts of the kitchen. Immediately the customer knew they were in a very bad situation because of the amount of water that went on interrupted for at least 15 to 20 minutes. The customer walked to the source of the water which was the washing machine and noticed that the water was running out and a very high rate and she immediately turned a nap to turn the water off but did not know why the water was running out of the machine once we arrive to provide water damage cleanup services we explain the water was not necessarily coming out of the machine but the water damage was caused by a break in the hose.