This morning at about 4 a.m. we received the call for water restoration and Charlotte from a customer that was experiencing water damage at his home on Old Providence Rd in Charlotte. He was in need of water restoration due to a water line break at their washing machine. The customer advised us that somewhere in the middle of the night the Water started coming out of the pipe that leads to the washing machine and causing water damage to various areas of the property. The customer woke up about 3 in the morning to use the restroom and noticed there was water on the floor as he was stepping in puddles the further the customer walked around the house he realized this was something very serious as there was water in more and more places. Initially he attempted to clean up the Water by himself but realize towels will not be successful. After turning off the water faucet that leads to the washing machine he looked at all of the damage and decided to contact the water restoration company in Charlotte to extract the water and dry out his home. After he called us we did the initial intake process and proceeded to the house and as of right now we’re in the middle of the water cleanup process and we’ll start the drain of his home within the next few hours.