we received the call from water restoration and Charlotte from a customer that was experiencing an issue of water damage due to a failed water heater in the worst possible locations the Attic. The customer stated that he was in his room looking at TV when all of a sudden he noticed water coming down from the ceiling in the hallway he walked over to see what was happening and realize there were numerous areas of the ceiling that appeared that it was going to collapse on itself as well as areas of the war with water damage that were crumbling where the water hit the drywall. at that point he contacted us for water damage cleanup services when we arrived the first thing we did was turn off the main water line to the house to stop the flow of the water damage and mitigate what possibly we could before we got everything started with the water damage cleanup.